Returns & Replacements
Hassle‑free replacement policy for your Incred Wellness products
!
Replacement Only — No Refunds
We offer replacements for damaged or defective items. Refunds are not available.
Unboxing video required: A continuous video from package opening to product inspection is mandatory to confirm any damages or spillage.
Replacement Eligibility
Eligible for Replacement:
Damaged or broken items (with unboxing video)
Spillage or leakage (clearly shown in video)
Wrong item received (must be unopened)
Expired products (within 7 days of delivery)
Not Eligible:
Change of mind / no longer needed
Products without unboxing video
Items used or partially consumed
Free gifts or promotional items
Replacement Process
1
Record Video
Film unboxing from seal to product inspection
2
Contact Us
Email video and order details to support
3
Verification
We review the video within 24‑48 hours
4
Replacement Shipped
New product dispatched at no extra cost
Unboxing Video Guidelines
Video Requirements:
- Continuous, uninterrupted recording
- Show the sealed package from all sides
- Clearly display the shipping label
- Open the package and show each item
Common Mistakes:
- Stopping the video before full inspection
- Blurry or poorly lit footage
- Video starts after package already opened
Without a valid unboxing video, we cannot process a replacement. The video must be uploaded to Google Drive, YouTube (unlisted), or sent via WhatsApp.
Important Notes
Replacement Timeline
- Claims must be made within 48 hours of delivery
- Replacement shipped within 3‑5 business days after approval
Shipping
- Original shipping charges are non‑refundable
- We bear the cost of sending the replacement
Questions? Email us at support@herbalwellness.com or call +91 96536 67367